INFORMATION

The satisfaction of our guests is crucial to us. That's why we offer a flexible and fair BOOKING and CANCELLATION POLICY. Your plans may change and we understand this. Here are the details of our cancellation policy:

RESERVATION POLICY

PARTIES TO THE AGREEMENT ;
On the one hand, the head office of the Holidayvillaskalkan.com website is located at the address Kalkan Mahallesi Şehitler Caddesi No:16 Kaş / Antalya (hereinafter referred to as the SERVER), on the other hand, the person who rents through this website (hereinafter referred to as the RENTER), in the process starting with the transmission of the rental request via the site, e-mail or telephone, they agree on the following conditions and accept, approve and electronically sign this electronic contract. (In the payment information emails sent through the site and on the credit card payment pages, there are confirmation warnings and checkboxes that this agreement has been read and approved. Despite such warnings, the fact that the contract has not been read is entirely under the obligation of the TENANT, and such defences do not affect the validity of the following terms).
DETERMINATION OF RENTAL PERIODS AND MAKING THE AGREEMENT ;
1. The TENANT may make the rental request (notification) in writing or verbally; by telephone, fax, e-mail or via the website.
2. The TENANT, who makes a rental request (notification), also makes a rental request for other persons and persons other than himself/herself.
3. The rental process starts with the sending of an e-mail message containing the rental information to be sent by the SERVER to the TENANT based on the rental request.

4. Following the finalisation of the decision of the lessee, if the place is still available with the information to be received from the HOST, the minimum amount or the entire amount of the deposit (deposit) is deposited by the TENANT by credit card through the system, by wire transfer or EFT to bank accounts, or by international money transfer systems (Western Union, Paypal, etc...), and the rental and rental agreement is approved and made by the TENANT. The HOST prepares the rental documents within 24 hours after the TENANT sends the document information and a copy is sent to the TENANT via e-mail with stamp and signature. Failure to make written documents since the TENANT does not receive the document information requested by the HOST, who must notify, or the failure of these documents to reach the TENANT does not invalidate this agreement. In such cases, the official e-mail records of the SERVER are taken as the basis and presented as proof.
5. If only prepayment is made, the payment is completed by the TENANT by paying the remaining amount to the landlord or authorised person at the entrance under the control of our company at the rented place. If the TENANT wants to pay the payment by credit card at the entrance, the HOST collects from the credit card by adding the current credit card commission of the intermediary institutions to the amount. The amounts to be paid at the entrance are the sole responsibility and obligation of the landlord. The fees charged by the HOST are the amounts received in escrow to be delivered to the host. The HOST has no material and financial obligation regarding these amounts.
6. Failure to make use of the service, despite the conclusion of an agreement, does not require a refund by the HOST. There are special periods and penal conditions for this. These can be found below under ‘Cancellation of the contract by the TENANT’ and ‘Right of withdrawal and termination of the service by the recipient’.

PAYMENT TERMS ;
1. If there are more than 30 days to the rental start date;
a. The TENANT requesting the rental must pay 35% for the months of January-February-March-March-April-May-October-November and December, 30% for June and September, 25% for July and August to the SERVICE as a down payment (Deposit) through the above payment channels to confirm the periods and to make the Rental Agreement.
c. The remaining amount other than the deposit shall be paid by the TENANT in cash when he/she arrives at the rented house or before entering the house within the scope of the campaigns. In case of non-payment, the HOST has the right to cancel the rental in question, to open the rental dates in question for sale again and not to return the deposit amount.
d. The contract and travel information documents required for the rental are not issued until the deposit payment is completed.
2. If there is less than 30 days before the rental start date;
a. The TENANT requesting the rental may be requested to pay the entire total amount on the day to be notified by the HOST in order for the rental periods to be approved, the Rental Agreement to be made and the periods to be finalised.
b. In the event that the requested rental amount is not paid in full within this period, the HOST shall not approve the agreement in question and shall have the right to reopen the rental dates in question for sale.

PAYMENT METHODS ;
1. Payment by Credit Card;
The TENANT, who requests payment by credit card in the rental reservation request, can pay the rental deposit amounts or the remaining amounts to be made before check-in by credit card through our system as directed by the system. Credit card payments are made through Denizbank and Turkpos infrastructure systems. Since the 3D secure security system is used in payments, the security code is sent to the registered mobile phone of the person making the payment and the payment is approved by the bank in this way. These transactions are sent to banks with a 128-bit encryption system and no records are kept about it. The SERVER cannot be held responsible for the failures caused by the bank systems.
2. Payment by money order, Eft and other payment channels;
The TENANT, who requests payment by Money Order Eft or other payment channels in the rental reservation request, can pay the rental deposit amounts or the remaining amounts to be made before check-in to the bank account numbers specified in the email directed by the system. In order to speed up the transactions, the RESERVATION CONFIRMATION CONFIRMATION CODE and VILLA CODE information must be written in the description section of the payment receipt. The person who requests a reservation and the person who pays are different.

OBJECTIONS TO PAYMENT AND DEDUCTIONS;
1. Payment by Credit Card;
Since the 3D secure security system is used in the payments made through the system, the security code is sent to the registered mobile phone of the person making the payment and the payment is approved by the bank in this way. The person making the payment is assumed to have paid the payment amount with his/her own consent with this code. With this approval, there is no right to object to the penal sanctions that occur in cases of cancellation specified in the terms of the contract (such as deposit refund request, penalty deduction fees ...) Since it will create an additional workload for the SERVER as a result of unwarranted requests regarding the terms clearly stated in the terms of the contract and cancellation terms, the SERVER will have the right to request an ‘Invalid refund request penalty’ as a penal sanction of $ 100 in extra VAT from the TENANT.
2. Payment by Money Order and Other Payment Channels;
Payments made through the bank channel or other payment channels (Western Union, Paypal etc...) are assumed to be paid with the person's own signature and consent. Therefore, there will be no right of objection to penal sanctions in cases of cancellation specified in the terms of the contract (such as deposit refund request, penalty deduction fees ...). Since it will create an additional workload for the SERVICE as a result of unwarranted requests regarding the terms clearly stated in the terms of the Contract and Cancellation terms, the SERVICE shall be entitled to charge the TENANT $ 100 in extra VAT under the name of ‘Invalid refund request penalty’ as a penal sanction.
SERVICES;
1. The scope of the services to be provided by the HOST according to the agreement consists of the information detailed on this site.
2. Additional agreements and changes require the written consent of the HOST.
3. The HOST notifies the TENANT of any significant changes in the services to be provided in relation to the lease.
4. If the agreement has to be cancelled due to the change, the HOST shall notify the TENANT immediately.
5. The HOST cannot be held responsible for calendar conflicts caused by the landlord. In the event of a conflict, the HOST may transfer the TENANT to another location with the consent of the tenant during the conflict to prevent victimisation and may deduct the fee from the landlord's fee. If there is no place and the tenant cannot be transferred elsewhere, the entire fee received in this case will be returned to the TENANT by the HOST. The TENANT cannot blame the HOST in any way and cannot claim any rights.

6. Other services received from other companies other than the house subject to the rental do not fall within the scope of the SERVER's service.
7. In the agreements where the HOST undertakes the reception service, the TENANT must be present at the meeting place at the times specified in the advertisement and in the contract (between 15:00 - 19:00). For pick-ups after 19:00, which is the end of working hours, if the approval of the company has not been obtained, the HOST has the right to charge an extra 250 TL pick-up extra overtime fee within VAT. The TENANT is obliged to coincide the arrival time with these hours before departure.
CANCELLATION OF THE CONTRACT BY THE SERVER;
1. If the realisation of the rental is substantially difficult, threatened or restricted due to an unforeseen reason (for example natural disasters, strikes or supply failures) at the time of the agreement, the SERVICE may unilaterally terminate the agreement without waiting for any maturity.
2. If there is a situation, deficiency or legal problems related to the rented place that may endanger the TENANT and the landlord has not yet been able to repair/remedy this situation, the HOST may unilaterally terminate the agreement for the benefit of the tenant.
3. In these cases, the HOST may offer alternative options to the TENANT, if any. The TENANT can choose one of them, or if he wishes, he has the right to cancel the contract completely and request a refund of the entire price paid. The HOST has no other obligation other than this.

4. The HOST may withdraw the reservation confirmation due to the negative and inappropriate actions, words, insulting or humiliating behaviour of the TENANT to the company personnel by phone, e-mail or other means before or after the reservation, and may unconditionally cancel the confirmed reservations. This rule is a precaution against negative situations that may occur during the holiday period.
CANCELLATION OF THE CONTRACT BY THE TENANT;
1. The TENANT may cancel the transactions made and paid through the site within 24 hours without specifying a reason. may request a refund of his payments. However, the cancellation notification must be made to the SERVER in writing (by Email or Fax) in an urgent manner as the periods are very important.
2. TENANT, death, illness, wedding cancellation, etc. ... If he/she cancels his/her request for reasons that he/she can prove to be essential, he/she is not affected by the following punitive compensation responsibilities. Only the deposit fee paid for the contract and paid to the landlords is not refundable. The COUNSELLOR shall have no claim for the remaining penalty fees and compensation, and if full payment has been received, all amounts other than the deposit shall be refunded. This cancellation notice must be made to the HOST in writing (by Email or Fax) in an urgent manner, as the deadlines are very important. In order for this article to be valid, it is also necessary to send a document with the burden of proof in the notification attachment.

3. The TENANT can make these changes only for the rented place. In case of a different location request, the conditions specified in the article ‘Cancellation of the contract by the TENANT’ shall automatically apply.
TRAVEL INSURANCES ;
1. It is recommended to have travel insurance through an insurance agency in case of adverse events that the TENANT may experience during his/her travel. Houses are covered by general insurance (earthquake, theft, fire, etc...), but this insurance does not cover the people inside. Therefore, in any case, the insurance will not compensate your damages. Our hosts or the HOST cannot be held responsible for any personal damages caused by the lack of insurance. TENANT cannot be held responsible for fixed fixtures stolen from the houses subject to insurance.

LIMITATION OF THE SERVER'S LIABILITY ;
1. from foreign services that the SERVER recommends or has recommended as a referral,
2. Possible region- or country-specific faults with water, energy and internet,
3. From the personal belongings of the TENANT that cause malfunction,
4. Misleading information and pictures given by the landlord in unapproved adverts,
5. Software, layout and/or calculation errors,
6. disruption of services from intermediary organisations used for payment,
7. Technical failures that may occur on the server where the site is published,
8. Misleading information, promises and websites provided by intermediary companies used for marketing purposes,
9. Personal problems, attitudes and behaviour that may arise with the landlord after entering the rental property is not responsible for any inconvenience that may arise due to the use of this product.

RESPONSIBILITY OF THE TENANT ;
1- TENANT agrees to use and protect the whole house and all kinds of goods in it as carefully as his own home. The TENANT is fully responsible for possible damages that may occur due to its own fault or negligence in the rented house during the rental period. This responsibility of the TENANT also covers possible damages that may occur due to the fault or negligence of other persons accompanying the TENANT. The fact that the damage amount is not requested when the TENANT leaves the house does not mean that the damage amount is waived. If the damage is detected and proved in the process after leaving the house, the TENANT is still obliged to pay this damage. However, for this, the parties must have made a verbal agreement about the damage at the exit or it must be proven.
2. The TENANT is obliged to avoid behaviours that may disturb the rented house and its surroundings. As a result of complaints from the environment or complaints made by the security forces, a warning is given first, in case of repetition, the landlord has the right to remove the TENANT from the house and the payment is not refunded.
3. The TENANT must comply with the general laws in the rented house. In case of non-compliance, the TENANT is directly responsible together with the people next to him.

RIGHT OF WITHDRAWAL AND TERMINATION OF SERVICE BY THE BUYER
The products and/or services of Holiday in a Rental Villa subject to this Agreement are not within the scope of the Right of Withdrawal as they are like ‘contracts for the evaluation of leisure time for accommodation, entertainment or recreation, which must be made on a specific date or period’ in accordance with Article 15/g of the Regulation on Distance Contracts. The BUYER accepts and undertakes that he/she knows this from the very beginning and will not claim the Right of Withdrawal.
RIGHT AND OBLIGATION OF CO-OPERATION;
1. In case of malfunctions in the service, the TENANT and other accompanying persons are obliged to cooperate with the SERVER and the relevant official authorities within the legal provisions, to prevent possible damages or to reduce them as much as possible. If they fail to fulfil these obligations due to a reason arising from them, they cannot have any claim rights.
2. The TENANT and other accompanying persons may notify the SERVICE OFFICIALS of their requests regarding the service provided to them.
NULLITY OF ANY CLAUSE ;
The invalidity of any clause in the Rental Conditions does not cause the invalidity of all other conditions.

PRIVACY ;
The personal information provided to the HOST for the realisation of the rental is protected against misuse in accordance with the law on data protection. Private Information with the landlord of the rented place; In accordance with laws, regulations and circulars, it can only be shared by security forces if requested. Credit card information is shared only with the bank in encrypted form on 128-bit secure servers. No records of credit cards are kept in the system. The SERVER is not responsible for software or account errors.
CASE OF DISPUTE ;
In case of dispute, Antalya / Kaş Courts and Antalya / Kaş Enforcement Offices are authorised.

CANCELLATION POLICY

Since the villa rental sector is a very different sector from other tourism sectors, cancellation conditions and penal sanctions are generally very strict. The villas in question are rented to host a maximum of 6 to 15 customers per season. From the moment you book your place, the place waits for you until that date and if you do not come, it can be very difficult or impossible to fill your place. Therefore, these conditions are of great importance for villa owners. Due to the gaps caused by cancellations, each cancelled reservation may not be filled and villa owners may suffer great losses due to this.
We take the remaining (balance) fee after the deposit at the entrance of the villa. Please read the following terms carefully before your refund requests and carefully review the emails and documents sent to you.
These cancellation policies, as mentioned above, are intended to inform and protect both hosts and guests in case of disputes that may arise.
WARNING: You automatically accept the terms of the contract when you make payments through Credit Card, Bank or other payment channels through our website. The checkboxes on the booking page, the signatures you have signed in the bank or other institutions are automatically considered as digital signatures and you have officially signed the contracts according to the ‘Distance Contracts Regulation’. Therefore, the wet signatures taken at the villa entrances are only taken as a registration that you have logged in. The products and/or services subject to the contract are not within the scope of the Right of Withdrawal as they are in the nature of ‘Contracts for the evaluation of leisure time for accommodation, entertainment or recreation that must be made on a specific date or period’ in accordance with Article 15/g of the Distance Contracts Regulation. Before making payment, you agree and undertake that you know this from the very beginning and that you will not claim the Right of Withdrawal.
Our company gives our guests the right to cancel the reservation made from the system within 24 hours without any reason. For cancellations made within this period, the fees paid will be fully refunded without interruption, without asking for a reason. (The hour and minute the payment is sent is accepted as the beginning.)
If the guest requests cancellation of the reservation until 30 days before the check-in date for the reservation made through the system, 100% of the payment made for the reservation will be refunded excluding the deposit (service fee). (In cases where only the Deposit is sent, the deposit is not refunded.)

If there is a period between 30 days and 14 days to the check-in date and the customer has made the full payment, 50% of the remaining payment excluding the deposit (service fee) will be refunded. If the reservation is made only by sending a deposit, 50% of the remaining amount to be paid at the entrance to the villa, excluding the deposit (service fee), will be collected from the guest as an extra penal sanction compensation.

If there is less than 14 days to the check-in date and the full payment has been made, the payment will not be refunded in any way. If the reservation is made only by paying a deposit, the entire amount of the payment to be paid at the entrance to the villa, except for the deposit (service fee), will be collected from the guest as an extra penal sanction compensation.

For cancellation applications, the 30th of each month will be calculated and the date corresponding to the entry date of the previous month will be taken as the basis. Individual days will not be counted. (For example, the cancellation application for a reservation with a July 15 check-in date can be made until 12:00 on the night of June 15).
If the guest has made a reservation only by making a deposit payment and has made the reservation within the limits that require penal sanctions, the situation requiring compensation arises and agrees to pay the above-written amounts in accordance with the terms of the contract.

* If there is a cleaning fee & electricity - water fee etc... determined and agreed between the guest and the advertiser, this fee cannot be collected or requested unless the guest enters the accommodation.

Holidayvillaskalkan.com pays the service fees to the villa owners by deducting the service fee from the deposit fees sent by the customer. Therefore, from the moment the reservation is sent, the service fee passes to the accounting records as income and the necessary taxation procedures and other financial records are made. Therefore, in case of cancellation, the deposit fee in the prepayment collected in the case of cancellation is transferred to the records and cannot be returned in any way. Please do not insist on a deposit refund. This information about deposit refunds is repeatedly stated in the advertisements, on these pages and in all e-mails and documents sent to you. Please check your documents and e-mails again before sending such a request.

If the guest wants to leave early after checking in to the accommodation, the fee for the remaining nights will definitely not be refunded.
*Holidayvillaskalkan.com mediates between the two parties in case of cancellation or other problems and has the last word in case of disagreement. Both parties have no right to object to this.

The reservation cancellation request is not considered cancelled until the guest receives a cancellation confirmation email from Holidayvillaskalkan.com. If the guest has not received the cancellation confirmation email, he/she should contact Holidayvillaskalkan.com immediately.

Cancellation of Reservation by Holidayvillaskalkan.com;
In cases where unforeseen situations are detected in the regions where the villas are located or in the villas themselves (serious problems with the house, regional water or power outages information, earthquakes, etc. disasters), Holidayvillaskalkan.com has the right to protect you and cancel your reservation before you arrive at the villa, anticipating that a problem may arise during your holiday. Due to this situation, which will be explained to you, after the cancellation request is sent to you, if the customer still wants to come to the villa and refuses the cancellation request, all responsibility and liability will belong to the customer. Depending on the guest's request and victimisation, Holidayvillaskalkan.com tries to offer alternative villas at least at the level of the rented villa. The guest can choose one of the alternative villas or villas, or if he/she wishes, he/she can cancel the reservation completely and request a refund of the entire payment. Only in these cases, Holidayvillaskalkan.com is obliged to refund the whole payment received to the guest.
Booking Date Change ;
The guest has the right to change the date of the reservation, but it depends on a few special circumstances. Holidayvillaskalkan.com transmits the change request to the villa owner or the owner and can make changes if approved. The last word here belongs to the villa owner or landlord. Holidayvillaskalkan.com is only an intermediary. Holidayvillaskalkan.com has the right to charge a transaction fee of 100 TL.- in extra VAT for the reservation change process. Your request for change means that all the documents and database information sent to you afterwards and the price differences arising from the season difference are recalculated, the prepayment fee made to the landlord and the invoices issued change and cause us extra labour loss. If there is less than 30 days before your arrival, the changes made will most likely not be approved by the landlord.